SHIPPING POLICY

At Refraction, we aim to provide you with a smooth and reliable shopping experience, including a transparent shipping policy. Please take a moment to review the details below:

 

  1. Shipping Locations:

We offer shipping within India. For international shipping inquiries, please contact us at refractioncustomercare@gmail.com.

 

  1. Shipping Timeframes:

 

Our standard delivery time is 5-7 business working days from the date of order confirmation. Please note that delivery times may vary depending on your location and external factors such as public holidays.

 

  1. Shipping Charges:

 

Shipping charges may apply and will be displayed during the checkout process. We may offer free shipping promotions from time to time. Please check the website for any ongoing offers or discounts.

 

  1. Order Tracking:

 

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.

 

  1. Order Processing:

 

Orders are typically processed and shipped within 2-3 business days after order confirmation. In case of any delay, we will notify you via email.

 

  1. Shipping Carrier:

 

We use reputable and trusted carriers for our deliveries. The choice of carrier may vary depending on your location and the weight of your package.

 

  1. Delivery Address:

 

Please ensure that you provide accurate and complete delivery information during the checkout process. Refraction is not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses.

 

  1. Shipping Restrictions:

 

Certain products may be subject to shipping restrictions due to their nature. We will provide relevant information on product pages if any shipping restrictions apply.

 

  1. Delayed Shipments:

 

In the event of unforeseen delays, we will make every effort to notify you and keep you informed about the status of your order.

 

  1. Lost or Damaged Shipments:

 

If your order is lost or damaged during transit, please contact us immediately at refractioncustomercare@gmail.com. We will work with the carrier to resolve the issue promptly.

 

  1. International Shipping:

For international shipping inquiries, please contact us at refractioncustomercare@gmail.com to discuss shipping options, rates, and delivery timeframes.

 

For any questions or concerns related to our shipping policy or your specific order, please reach out to us at refractioncustomercare@gmail.com or call us at +91-8779290649.

 

Thank you for choosing Refraction for your skincare needs. We are committed to delivering your products to you safely and efficiently.